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Our number one priority at Peppermint is to strive for customer satisfaction. We ensure any product purchased through us reaches you in pristine condition and in the fastest way possible.
- It takes around 4-6 business days for the product to reach you.
- Shipping and Returns are free on all prepaid as well as COD orders across India.
- Our delivery partners will make three attempts to deliver your products before the items are returned back to our warehouse.
Before shipping your order, your products go through a thorough inspection to make sure we deliver the products in the best condition possible. However, we understand that sometimes there are mishaps on our delivery partners' end, or maybe didn't meet your expectations. We strive for customer satisfaction that's why we have a lenient return policy.
- If for some reason you are unsatisfied with your product please inform us within 7 Days of receiving your order. We will process the return accordingly. If you make a return request after 7 Days of delivery confirmation we may deny your request.
- You can create a return request from the order history of your peppermint customer account - peppermint.in/account. In case you don’t have a peppermint account, visit this link https://peppermint.in/apps/return_prime or else you can contact us on 8411002333 or email us at customercare@peppermint.in.
- In case you place an order without signing in, you can also raise a request to make a peppermint account by contacting us, we will send you an invite to create a customer account.
- We will initiate a full refund if the item you order is no longer available or out of stock, you canceled the order before dispatch, or you received the wrong/faulty/defective product.
- We will initiate the refund once the product is received at our warehouse and goes through a quality check inspection to ensure the product is in a resalable condition.
- We cannot process refunds on any COD orders. We can only give store credits for the amount equivalent to the order value.
- It will take 4-5 days for us to process the refund and for the amount to be credited back to your bank account.
