ANSWERS TO YOUR QUESTIONS

What is Peppermint’s cancellation policy?

Only orders that haven't left the fulfilment centre can be cancelled. If the order has already been shipped from our fulfilment centre, you can refuse to accept it and send it back with the courier. In case you have paid using Netbanking/Debit/Credit Card, we’ll refund your order amount only after we’ve received the cancelled order at our fulfilment centre.

I just cancelled my order. When will I receive my refund?

If you’ve selected Cash on Delivery, there’s no amount to be refunded because you haven't paid for your order. For payments made via Credit/Debit Card/Netbanking, you will receive your refund to the source account within 5-7 business days from the time you cancel your order.

Can I modify the shipping address of my order after it’s been placed?

Yes, we can modify the shipping address only if your order hasn’t left our fulfilment centre. Please email your order number and new shipping address to ccare@peppermint.in with the subject line “Update shipping address for my order”.

Why can’t I cancel my order from the website?

Once the order has left our fulfilment centre, it can’t be cancelled from the website. You can reject the order when the delivery is attempted at your doorstep. If the payment for the order is made online, refund shall be initiated post rejection of the order at customer's end. It will reflect in the bank account within 5-7 business days post rejection under the name "Peppermint_Pay".

I still haven’t received the refund, and the standard timeframe has passed, what shall I do?

If you haven’t received a refund yet, request you to check your bank account/bank statement. If it's a Payment Online refund, then request you to contact your debit or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, request you to get the same in written from your respective bank and share it with us on ccare@peppermint.in

What do I do if there is a discrepancy in the refund I received?

If you have any refund discrepancies, please email a screenshot of your bank statement to ccare@peppermint.in with the subject line “Refund discrepancy”.

Why was my Credit/Debit/Net banking account debited twice?

There might have been an issue with the payment gateway. We’ll refund the additional amount you were charged within 24 hours. The refund will reflect in your account in 5-7 business days.

Why was my Credit/Debit/Net banking account debited even though my order didn’t go through?

We couldn’t process your order because we didn't receive a confirmation from the payment gateway. If you've been charged, your refund will be processed within 24 hours and will reflect in your account in 5-7 business days. You can place your order once again.

I returned an order that I paid for by cash. How do I get a refund?

To initiate your refund, please email the following details from your registered email id to ccare@peppermint.in

with the subject line “Details for COD refund”: Order number # Your name as per bank record Your bank account number Bank name IFSC number

When can I expect the refund for the items I returned?

We initiate the refund process after we’ve received the returned items and they successfully pass our quality check. In case of refund to your Credit/Debit/Net banking account, we take 3-5 business days from the date of receipt of the items. It shall reflect under the name Peppermint_PayU. In case of NEFT/IMPS transfers, we take 3-5 business days from the date of receipt of the items. It shall reflect under the name Peppermint Clothing Pvt. Ltd.

When can I expect the refund for the order I cancelled?

In case of refund to your Credit/Debit/Netbanking account, we take 5-7 days from the time you cancel your order. If you’ve placed your order using Cash on Delivery, there will be no refund because the order hasn’t been paid for.

What is Peppermint’s return policy?

Most items are eligible for returns (and refunds), The items should be unused, intact and in their original packaging (labels, tags, boxes, plastic wrap). Please note, items on ‘final sale’ can’t be returned. If the received item is damaged or doesn’t match the product description, we’re happy to replace it. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.

Can items be returned after the time mentioned in the return policy?

All Returns request must be received within 15 days of delivery.

How long will it take me to receive the bank refund of the returned product?

In case of refund to your Credit/Debit/Net banking account, we take 5-7 business days from the date of receipt of the items. It shall reflect under the name peppermint_PayU. In case of NEFT/IMPS transfers, we take 5-7 business days from the date of receipt of the items. It shall reflect under the name Peppermint Clothing Pvt. Ltd.

Why did the pick-up of my product fail?

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pick-up request is marked as failed. If your pickup does not happen for more than 48 working hours from the first pickup date requested by you, please email your order number to ccare@peppermint.in with the subject line “Items not picked up”.

My pin code is not eligible for pick-up. How do I place a return request?

In case your area pin code is not eligible for pick-up, please self-ship the product to us. The product must be unused, unwashed and all the tags must be intact. Please pack the product with the order invoice and tax invoice in the return packet. In the absence of the invoice, please mention the order number and your phone number on a piece of paper along with the package.

Please send the package to the following address:

Address:
Peppermint Clothing Pvt. Ltd.
Plot No. E ½(2,3,4,5),Baramati Hi Tech Textile Park Ltd., MIDC Baramati , Pune – 413133

We’ll provide a refund for the shipping cost incurred by you. Please email the courier receipt with your order number to ccare@peppermint.in with the subject line “Reimburse courier charges”.

How do I get a replacement for an item I ordered?

Please email your order number, the product you want replaced and the reason for replacement to a ccare@peppermint.in with the subject line “Return & replace”. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.

How do I place a return request?

You can return products purchased from us within 15 days of receiving the product, Items on ‘final sale’ are also not eligible for returns. To return a product, please visit your orders page

Can I pay by Debit/Credit Card on delivery of my order?

We currently don't provide POS machines on delivery.

I had ordered on COD. But I want to pay using Debit/Credit/Net banking now. How can I do this?

We currently don't support online payments for orders placed with Cash on Delivery payment option.

Can I accept the shipment after opening and checking the contents inside?

As per our policy, the order can't be opened before the delivery is accepted. But you can accept the order and get in touch with us later, in case you have any concerns.

I haven’t received some items in my order.

We often ship orders in multiple parts, so we can get you each part faster. So, one of the shipments may arrive sooner than the others. You can track your order on the ‘Orders’ page.

Can I get my orders delivered at a specific time?

Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a specific time may not always be an option from courier services due to their schedules.

Do you deliver internationally?

Unfortunately, we only deliver within India but we do accept most international credit cards. Here is the list of the cards:- * VISA *MASTER *DINERS *AMEX International cards on Razorpay

What are the shipping charges?

You can check your shipping fee in the Order Summary section of the Cart page. You will also be notified, on the Cart page, ​of the minimum order value above which you​ can​ get free shipping.

My order status shows 'Out for Delivery', but I haven’t gotten it yet. When will I get it?

Our courier partner will contact you for delivery of your order. Please keep checking your SMS for more details.

My order status says my order has been cancelled. I haven’t cancelled it. What happened?

In the rare scenario that we’re unable to procure the merchandise, we cancel the order. You will be notified if this occurs and your refund will be credited to you immediately.